BOOKINGS

  • The completion of the online booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intending to occupy the premises (or any subsequent amendments to this list).

  • Should the home be over occupied, you will be removed from the property with no refund. Should it be found upon departure evidence of over occupancy, the security deposit will not be returned. 

  • No all male parties or parties of guests who are under the age of 21 will be accepted.

  • No pets allowed. 

  • For the comfort of guests all properties are none smoking, however it is permitted on the patio area. Please use the ashtrays provided.

  • To ensure comfort, security and peace of mind, all our properties are registered with the state authorities and are in full compliance with all relevant legislation.

RENTAL PERIOD

  • The villa is available for occupation from 4.00pm local time on the day of arrival and is to be vacated by 10.00am on the morning of departure. 

  • Vacating after 10.00am may incur a charge equivalent to one days accommodation cost unless previously agreed with us or our Management Company. 

  • Guests can arrange authorisation to arrive earlier or depart later if the villa is empty.

  • Over the Christmas period, our villa will have a one week minimum rental period unless agreed with us at the time of the booking.

PAYMENT

  • An advance payment equal to 100% of the rental rate is required if within 60 days of arrival, otherwise an initial 20% deposit is required. Please make payments in the form of bank money direct transfer or using the PayPal facility (Please note PayPal charges may apply). Upon receipt of your deposit we will send you confirmation. 

  • Payment of the balance is due 8 weeks prior to your arrival date. Assuming receipt of the same, we will send out directions and lock box number to your villa a week prior to your arrival. 

  • Failure to pay final balance within 8 weeks prior to your arrival may lead to cancellation of your reserved property and loss of deposit. 

Direct Bank Payment

  • Our bank details are shown at the time booking however we can supply these by email if required. Please use our contact page via the website.

    SECURITY DEPOSIT

  • The client is solely responsible for any damage or breakages that may be caused to the property or its contents during your stay. 

  • We require a refundable security breakage deposit to be paid at the time of the booking.

  • This deposit will be repaid to your party after 14 days after departure subject to the management company reporting no damage and that you have returned the keys. 

  • The management company checks the home before your arrival and after your departure and will advise the property owner of any damage / loss. This may include additional cleaning costs for removal of stains due to spillages or stains. We reserve the right to retain the security deposit (either in part or full) to cover damage or non-return of keys. Receipts for repairs / replacements will be provided in the unlikely event that such retention of the security deposit is necessary, plus further documentation or photographs will be provided if requested. 

  • We reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this. 

  • Florida has a sub tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly. Any added cost for pest control services incurred for lack of care may be passed to you.

  • Should the property be found in an unacceptable condition (excessive trash, excessive laundry or generally neglected) we reserve the right to retain the total security deposit plus further costs if required. 

  • A list of departure instructions will be provided in your home to help with your departure of the property. We recommend you use this as a checklist upon your departure to reduce the risk of any charges.

CANCELLATION BY GUESTS

  • In the event of your party needing to cancel, the following conditions will apply. 

    • 8 weeks prior to departure 50% of the total charge to offset the discount that we will need to re-book the property at short notice.

    • Any cancellation within the final 5 weeks will regrettably result in loss of the whole booking fee (not including the security deposit) 

    • Failure to pay the final balance by the due date (8 weeks prior to arrival) may result in loss of the booking and deposit. 

  • If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. 

  • If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.

  • We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.

CANCELLATION BY THE OWNERS

  • In the unlikely event that personal circumstances necessitate cancellation of the booking we are obliged to refund any monies paid by the party (without interest, compensation or consequential loss of any kind). 

  • Force Majeure :  Owner and their agent accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond our control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.

DIRECTIONS, KEYS & CODES

  • It is your sole responsibility to ensure you have all documentation relating to the directions to your home together with the lock box codes for access to the keys to your property BEFORE you depart for your vacation.

  • For security measures, lock boxes may be changed at last minute at management’s discretion. 

  • Should you not be able to gain entry, you MUST call the emergency number (863 420 7775) for the access code on the day of your arrival. 

  • No compensation or refunds will be given for non-entry to the reserved property should a call not be made at the time of your arrival. 

  • If you call out of hours, please leave your name and a contact number and you WILL be called back that day / evening.

POOL & SPA HEATING / CONDITION OF POOL

  • All spas and pools are under the care of contractors, they are serviced and chemically balanced weekly. It is possible in between services the pool may lose minimal water or chemicals or show signs of dirt (especially in stormy weather). We invite you to use the nets or brushes provided in between services to keep pools in good condition. Any major concerns are to be reported to the management company. 

  • Spa and pool heaters are made up of electrical and mechanical components, which can malfunction. We will not be held responsible for the failure of these components, however we will do everything within our power to remedy the difficulty as soon as possible. 

  • Spa and Pool heat can also be affected by the external temperature, especially in the cooler months. If the heater is found to be operating correctly but not providing heated water due to the temperatures, neither refund nor compensation will be given. The Temperature is set and monitored remotely, any unauthorised adjustments are automatically alerted by email and any call out charge incurred to reset, will result in the loss of the guests security deposit.    

  • If Pool heating was requested at the time of the booking you should report to us or our management company immediately if the pool is not heated. Should a problem be located with a heater – You will be refunded from the day you report the problem with no further compensation. 

  • Spa and pool call outs are only during working hours. 

  • Spa and Pools are scheduled to be turned on on the morning of your arrival date. Please note they take 24hours to heat up. 

  • Note – There is a child safety fences for the pool, please ensure they are in place when not in use and that all children are supervised when using the pool or spa. 

  • According to Chapter 515.33 of the Residential Swimming Pool Safety Act: Anyone tampering with or disconnecting pool alarms commits a misdemeanor of the second degree, punishable by a $5000 fine or one (1) year in jail. 

  • We will charge a minimum fee of $75.00 per alarm for its repair/replacement. Please do not tamper with the pool alarms or heater settings.

SAFETY & SECURITY

  • To comply with state fire regulations under no circumstances may more than the maximum number of persons identified on the booking form occupy the property. A front ring video door bell is used for security purposes when un-occupied and to provide external contractor contact only if required. 

  • The swimming pool and its equipment is used entirely at the guest’s own risk. 

  • No diving is allowed and children must be supervised at all times whilst in the pool area. 

  • Glass is not permitted in the pool area at any time. Please use the plastic items provided.

COMPLAINTS

  • In the unlikely event of a problem arising whilst you are on holiday relating to our property you should immediately contact us the vendors or Homes of America who will seek to resolve the matter speedily. Your satisfaction with our property is paramount to us and should you consider that the matter is of a serious nature, you must contact us DURING your stay and not upon your arrival home. However, if the problem has not been reported to us the vendors or Homes of America during your stay we cannot accept any responsibility. 

DISCLAIMER

  • LIABILITY – The property is privately owned and neither the owners nor Homes of America accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.

  • The owners and Homes of America reserve the right of entry to the property at any time. This includes such workers as pool maintenance, gardeners etc.

  • Brochure / website description: whilst all information supplied in the brochure / website is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of contract.

LAW

  • This contract is subject to and shall be constructed in accordance with the laws of Florida and the parties hereby submit to the exclusive jurisdiction of the American courts.